Our Guarantee

UrAssist 14 Day Money Back Guarantee

UrAssist comes with an unconditional 14 day Money Back Guarantee. If, for any reason, you are not completely satisfied with UrAssist, simply call our Toll Free Customer Service Hotline at 1-866-381-4135, and we will be happy to assist you. Within 14 days of purchase, Preferred Medical Devices, Inc. will refund the cost of UrAssist, less the cost of shipping. All returns must be accompanied by a Return Authorization number (RMA).

Refunds and Returns

If you are not totally satisfied with your purchase please call Preferred Medical Devices, Inc. Toll Free at 1-866-381-4135 to arrange for a return. All returns must be pre-authorized with a Return Authorization (RMA) number in order to properly credit your account.

One Year Unconditional Warranty

Customer Satisfaction is our Number One goal. We are confident you will have a trouble-free experience with UrAssist. UrAssist comes with an unconditional one year no-questions-asked
warranty against workmanship and manufacturing. UrAssist is assembled with care, and we only utilize the highest quality components available. We know you rely on UrAssist as part of your active lifestyle. If you are having difficulty with UrAssist, it may need to be replaced. If you need help or guidance, or to learn more about UrAssist, simply call our Toll Free Customer Service Hotline at 1-866-381-4135. An associate will be happy to help you.

For Prompt Customer Service

We work diligently to prevent errors. However, if you should experience a problem, please contact us as soon as possible so that we can help to resolve it. You can call us Toll Free at
1-866-381-4135 or email customerservice@urassist.com.